Electronic Business

Electronic business, which is otherwise referred to as “e-business”, is the submission of information and communication technologies within the business world.  “Commerce constitutes the exchange of products and services between businesses, groups and individuals and can be seen as one of the essential activities of any business. Electronic commerce focuses on the use of ICT to enable the external activities and relationships of the business with individuals, groups and other businesses” (1).  This benefits both the businesses as well as the customers because websites like Amazon have become extremely popular in the world of selling.  “Electronic business methods enable companies to link their internal and external data processing systems more efficiently and flexibly, to work more closely with suppliers and partners, and to better satisfy the needs and expectations of their customers” (1).  With these internet technologies, business profits are booming not only due to the fact that products and services are available online, but also because these businesses care for their customers.  Customer satisfaction is very important in the world of e-business and this is recognized each and every time a customer purchases a product on Amazon or Ebay.  “In addition to buying and selling products, ebusiness may also handle other traditional business aspects. The use of electronic chat as a form of technical and customer support is an excellent example of this. An ebusiness which uses chat to supplement its traditional phone support finds a system, which saves incredible amounts of time while providing opportunities unavailable through traditional support. By using virtual computer systems, for example, technical support operators can remotely access a customer's computer and assist them in correcting a problem” (2).  This is another way in which e-businesses find customer support/satisfaction important.  “Business organizations include any for-profit, governmental, or nonprofit entity. Examples of electronic business processes are:  Production- focused processes include procurement, ordering, automated stock replenishment, payment processing and other electronic links with suppliers, as well as production control and processes more directly related to the production process.  Customer-focused processes include marketing, electronic selling, processing of customers orders and payments, and customer management and support.  Internal or management-focused processes include automated employee services, training, information sharing, video conferencing, and recruiting” (3).  Electronic business has been successful and is consistently improving and growing every day.

1.  http://en.wikipedia.org/wiki/Electronic_business

 

2.  http://www.wisegeek.com/what-is-ebusiness.htm

 
3.  http://www.census.gov/epcd/www/ebusines.htm